Cancellation Policy

A $150 deposit is requested to reserve a scheduled service date, personnel, planning time, equipment, and scheduling availability. The deposit is applied toward the customer’s final service balance when the scheduled services are completed. Deposit and refund terms for a confirmed booking are stated in the signed Service Agreement and administered in accordance with any applicable Georgia tariff or law.

Customers are asked to submit cancellation or rescheduling requests at least 48 hours before the scheduled service date and time, in writing by email, through the company’s contact form, or through another written method approved by Stephens Relocation & Transition Management. Any cancellation charges that apply to a confirmed booking are stated in the signed Service Agreement.

A cancellation fee is never charged merely because a booking request was submitted. A fee may apply only after:

• The service has been reviewed.
• The customer has received the policy.
• The reservation has been confirmed.
• The customer has affirmatively accepted the agreement.

If Stephens Relocation & Transition Management cancels a confirmed service because of circumstances within the company’s control, the customer may transfer payments to another available date or receive a refund for services that were not provided.

Stephens Relocation & Transition Management
2910 Evans Mill Rd, Suite B, Lithonia, GA 30038
Email: info@stephensrelocation.com
Phone: (470) 252-8258