Privacy Policy

Stephens Relocation & Transition Management may collect:

• Customer name, telephone number, and email address.
• Current and destination addresses.
• Requested service dates.
• Property and access information.
• Details about furniture, equipment, and belongings.
• Photographs voluntarily uploaded by the customer.
• Business-relocation information.
• Senior-transition or family-contact information.
• Estimates, booking requests, payments, and service history.
• Communications submitted through the app, website, email, telephone, or text message.

Customer information may be used to:

• Review service requests.
• Prepare estimates and transition plans.
• Confirm availability.
• Schedule consultations and services.
• Communicate about a booking.
• Coordinate crews, equipment, rental vehicles, or approved service providers.
• Process payments.
• Provide customer support.
• Resolve complaints or service concerns.
• Maintain business and legal records.
• Improve company services.

Stephens Relocation & Transition Management does not sell customer information.

Information may be shared only when reasonably necessary with:

• Authorized employees or contractors.
• Payment-processing providers.
• Scheduling, communication, website, or data-storage providers.
• Rental-vehicle or licensed transportation partners when applicable.
• Insurance providers, legal representatives, or government authorities when required.
• Other service providers approved by the customer.

Only information necessary to perform the applicable service should be shared.

Photos submitted for estimating or planning purposes will be used to assess access, furniture, rooms, specialty items, packing needs, and service requirements.

Customer photographs will not be used publicly for advertising without separate permission.

The company will use reasonable administrative and technical safeguards to protect customer information. Customers should understand that no website, application, email system, or electronic storage method can be guaranteed completely secure.

The FTC recommends that businesses collect only the personal information they need, protect it appropriately, and dispose of it securely when it is no longer required.

Information may be retained for as long as reasonably necessary to provide services, maintain financial and business records, resolve disputes, comply with legal obligations, and protect the company’s legitimate interests.

Customers may contact the company to request corrections to their contact information or ask questions about how their information is handled.

Stephens Relocation & Transition Management
2910 Evans Mill Rd, Suite B, Lithonia, GA 30038
Email: info@stephensrelocation.com
Phone: (470) 252-8258